Life is unpredictable, but especially for students. At Housemates, we understand that and we’ve launched a cancellation policy that allows you to get a full refund if things change, so that you can book with peace of mind.
14 days to change your mind
We’re proud to offer an industry-leading 14-day cooling-off period by default. This means when you book with Housemates, you can cancel your booking during this period for free and get a full refund if you change your mind for whatever reason with no cancellation fees, as long as you haven’t already signed the tenancy agreement. If you wish to cancel after 14 days you will need to speak directly with the accommodation provider.
Take your time to get things right
We understand that choosing accommodation for your studies is a big commitment, so our 14-day cooling-off period gives you time to read through the tenancy agreement thoroughly and make sure any special requests are confirmed. You should receive your tenancy agreement within 5 days of booking.
Signing the tenancy agreement
Once you sign a tenancy agreement with the accommodation provider, you will need to speak directly with them if you wish to make a change or cancellation as you will have entered a legally binding agreement with them.
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The Mates Group Ltd trading as Housemates.
Registered in England and Wales as The Mates Group Ltd (No.10130403)
Centurion House, 129 Deansgate, Manchester, M3 3WR
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