Life is unpredictable, but especially for students. At Housemates, we understand that and we’ve launched a cancellation policy that allows you to get a full refund if things change, so that you can book with peace of mind.
3 working days to change your mind
We’re proud to offer an industry-leading 3-business-day cooling-off period by default. This means when you book with Housemates, you can cancel your booking during this period for free and get a full refund if you change your mind for whatever reason with no cancellation fees, as long as you haven’t already signed the tenancy agreement. If you wish to cancel after 3 working days you will need to speak directly with the accommodation provider.
Take your time to get things right
We understand that choosing accommodation for your studies is a big commitment, so our 3-business-day cooling-off period gives you time to read through the tenancy agreement thoroughly and make sure any special requests are confirmed. You should receive your tenancy agreement within 24 hours of booking.
Signing the tenancy agreement
Once you sign a tenancy agreement with the accommodation provider, you will need to speak directly with them if you wish to make a change or cancellation as you will have entered a legally binding agreement with them.
The Mates Group trading as Housemates. Registered in England and Wales as The Mates Group Limited (No.10130403). 17 St Ann's Square, Manchester, England M2 7PW
🇬🇧 UK: Centurion House, 129 Deansgate, Manchester, England, M3 3WR
🇮🇳 India: 43, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025, India
🇬🇧 UK: +447723398742
All Rights Reserved, The Mates Group Ltd 2023