Free and easy cancellation with Housemates

Life is unpredictable, but especially for students. At Housemates, we understand that and we’ve launched a cancellation policy that allows you to get a full refund if things change, so that you can book with peace of mind.

Advanced cooling-off period

14 days to change your mind

We’re proud to offer an industry-leading 14-day cooling-off period by default. This means when you book with Housemates, you can cancel your booking during this period for free and get a full refund if you change your mind for whatever reason with no cancellation fees, as long as you haven’t already signed the tenancy agreement. If you wish to cancel after 14 days you will need to speak directly with the accommodation provider.

Take your time to get things right

We understand that choosing accommodation for your studies is a big commitment, so our 14-day cooling-off period gives you time to read through the tenancy agreement thoroughly and make sure any requests (such as a single-gender sharing preference or accessibility requirements) are confirmed. You should receive your tenancy agreement within 5 days of booking.

Signing the tenancy agreement 

Once you sign a tenancy agreement with the accommodation provider, you will need to speak directly with them if you wish to make a change or cancellation as you will have entered a legally binding agreement with them.

The Housemates Promise

Be ready for a changing world

You probably don’t need reminding about how things can change. That’s why we encourage our partners to provide increased protection and flexibility for you. When you need to cancel outside of the cooling-off period for any of the following reasons, rooms covered by the Housemates Promise allow you to request a full refund. Look out for the Housemates Promise label on select properties to get this extra cover.

Cancel for free if you don’t get your university place

Seen the accommodation of your dreams but unsure if you’ll get a place at that university? You’re covered. If you don’t get in, you can request a full refund with zero cancellation fees from any accommodation covered by the Housemates Promise.

Cancel for free if you don’t get your visa

Applied for your visa and want to book your accommodation straight away? Go ahead. If your visa application is unsuccessful, you can request a full refund with zero cancellation fees from any accommodation covered by the Housemates Promise.

Flexibility if you can’t travel due to COVID-19 restrictions

As the fight against COVID-19 continues globally, we understand things can change with little notice. Accommodation covered by the Housemates Promise will aim to provide you with the flexibility to move in later, but if you legally can’t enter the country of your accommodation, you can request a full refund with zero cancellation fees from any accommodation covered by the Housemates Promise.

Cancellation FAQs

What is a tenancy agreement?

How do I cancel my booking?

Got a question?

Making student moves smooth

The Mates Group Ltd trading as Housemates.
Registered in England and Wales as The Mates Group Ltd (No.10130403)
Centurion House, 129 Deansgate, Manchester, M3 3WR

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