Cookie Policy

What are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser’s support page for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Forms related cookies

    When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • The Google AdSense service we use to advertise uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

    For more information on Google AdSense see the official Google AdSense privacy FAQ.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work social media sites including Facebook and LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

  • We use multiple tracking cookies to improve the experience of the site, these include HotJar and MixPanel. We’re proud to offer a fast and easy solution for booking student accommodation and these services allow us to make sure the website works best for you.

  • We use services such as Trengo and Sendinblue to offer personalised service when you use our website. This allows us to use information, such as which property you are looking at, to respond or proactively inform you about products, services and offers which may be of interest to you.

  • We use cookies to track when you have been referred to our site by a registered agent, affiliate or brand ambassador, including from services such as Tapafiliate. This allows us to ensure the referrer is credited correctly for sending you to our website.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read "What Are Cookies".

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  1. Housemates
  2. Cookie Policy

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The Mates Group Ltd trading as Housemates.
Registered in England and Wales as The Mates Group Ltd (No.10130403)
Centurion House, 129 Deansgate, Manchester, M3 3WR

All Rights Reserved, The Mates Group Ltd 2021

Made in 🏠 in Manchester